Terms of use

1. About these terms

These Terms of Use govern your access to and use of the website at indivillage.co.uk (the "Website"), including all downloadable resources, case studies, audit tools, and contact forms published on it. By accessing or using the Website, you accept these terms and agree to be bound by them. If you do not agree with any part of these terms, you must not use the Website.

These terms apply to everyone who visits the Website, including prospective clients, partners, and general visitors. They do not apply to:

• Formal services agreements or master service agreements (which are governed by separate client contracts)
• Communications between you and Indivillage outside the Website
• Third-party websites linked from this site (for which we are not responsible)

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and process personal data. In the event of a conflict between these Terms and the Privacy Policy, the Privacy Policy takes precedence in relation to data protection matters.

2. About us

Indivillage UK Pvt Ltd is a private company registered in England and Wales.

• Companies House number: 14512282
• Registered office: 40 Gordon Place, London, England, W8 4JF
• Parent company: Machani Group

You can contact us about these terms at the email address above.

3. Use of this website

Permitted use

You may use the Website to:

• View and download publicly available resources (capability decks, audit reports, white papers)
• Submit contact forms and enquiry requests
• Review case studies and published information about our work
• Learn about our services and expertise

What you must not do

You agree that you will not, and will not permit anyone acting on your behalf to:

• Use automated tools to scrape, crawl, or extract content from the Website (excluding recognised search engine crawlers operating within robots.txt allowlists)
• Submit spam, malicious code, viruses, or any content intended to disrupt or damage the Website or its systems
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Impersonate any person or entity, or misrepresent your affiliation with Indivillage or any other organisation
• Use the Website for any unlawful purpose, or in breach of any applicable law or regulation
• Send unsolicited or automated form submissions
• Circumvent any security, authentication, or rate-limiting mechanisms

No user accounts

The Website does not currently require user registration or accounts. You access all resources as a guest. Any future registration system will be governed by updated terms.

Suspension of access

We may suspend or terminate your access to the Website at any time if we reasonably believe you have breached these terms or engaged in prohibited activity. We will attempt to notify you where practicable, but we are not obliged to provide warning before suspension.

4. Intellectual property

Content ownership

All content on the Website—including text, graphics, logos, images, audio, video, downloadable documents, and software—is owned by Indivillage UK Pvt Ltd, our parent company Machani Group, or our content suppliers, unless otherwise stated. All content is protected by UK copyright law and international copyright treaties.

Your licence to use Website content

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content for lawful, personal, and non-commercial purposes only. This licence does not permit you to:

• Reproduce, modify, or create derivative works based on any content
• Sell, distribute, or publicly display any content
• Incorporate content into your own website, marketing materials, or commercial products without explicit written permission
• Remove or alter any copyright, trademark, or proprietary notices

Downloadable resources

Downloadable resources (capability decks, audit tool reports, white papers) are provided for your personal use in evaluating our services. You may download and retain these documents for that purpose. Republication, distribution, or commercial reuse of these materials is prohibited without written permission.

Case studies and project examples may include client names, metrics, and detailed work samples. Permission to use case study materials in your own communications must be sought in writing and is granted at our discretion.

User-generated content

When you submit information through contact forms, audit tool forms, or other submission mechanisms on the Website, you grant Indivillage a non-exclusive, perpetual, royalty-free licence to store, review, and use that information for:

• Responding to your enquiry
• Improving our services and understanding market needs
• Generating anonymised insights and case studies (where the original form submission is anonymised)

You warrant that any information you submit does not infringe third-party rights and that you have the right to grant this licence.

5. Downloadable resources

Capability decks, audit reports, and white papers

Downloadable resources and tools are provided to help you understand our approach and capabilities. They are supplied "as is" without warranty of accuracy, completeness, or fitness for any particular purpose.

These documents reflect best practice, methodologies, and case examples based on work conducted at the time of publication. Circumstances, industry conditions, tool specifications, and technology standards change. You should not rely on these documents as current advice without seeking confirmation from Indivillage that they remain applicable to your specific situation.

Audit tool reports

Any automated audit tool results (e.g. website health checks, marketing audits) are generated based on data you provide and publicly available information. Results are indicative only and are not a substitute for a professional consultation. Indivillage does not guarantee the accuracy or completeness of tool outputs and accepts no liability for decisions made in reliance on audit results alone.

6. Information accuracy and disclaimers

Best efforts

We make reasonable efforts to ensure that information on the Website is accurate, current, and complete at the time of publication. However, we do not guarantee accuracy or completeness, and information may become outdated without notice.

Case studies and client metrics

Case studies describe work we have undertaken for specific clients under particular circumstances. Results, metrics, timelines, and outcomes reflect those specific engagements and are not guaranteed or typical for all clients. Variables such as client investment, market conditions, implementation discipline, and external factors materially affect outcomes. You should not assume equivalent results for your own situation without detailed discussion with our team.

No warranty on outcomes

The Website describes our methodologies, experience, and past work. It does not constitute a warranty of future results, improved performance, revenue growth, or any other business outcome. Success in marketing, brand development, and digital transformation depends on many factors beyond our control, including your market, competitors, execution, and broader economic conditions.

Service terms are separate

Any warranties, service levels, liability limits, and outcome commitments specific to our services are set out in your formal services agreement or master service agreement. These Website terms do not modify those contractual commitments in any way.

7. Limitation of liability

What we are not liable for

To the fullest extent permitted by English law, Indivillage and its officers, employees, and agents shall not be liable for:

• Loss of profits, revenue, business opportunity, anticipated savings, or goodwill
• Loss or corruption of data or files
• Indirect, consequential, special, or punitive damages
• Any loss or damage arising from use of, or inability to use, the Website or any content on it
• Interruption, delay, or unavailability of the Website
• Third-party actions, including hacking, viruses, or malware
• Reliance on information, case studies, or metrics published on the Website

This limitation applies even if Indivillage has been advised of the possibility of such loss.

What cannot be limited

Nothing in these terms limits or excludes:

• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Liability for breach of any statutory right or implied term that cannot be excluded or limited under English law (including the Consumer Rights Act 2015, where applicable)
• Any other liability that cannot be lawfully limited

Liability cap

Subject to the carve-outs above, Indivillage's total liability to you in connection with the Website shall not exceed £100. This cap reflects the non-transactional nature of the Website; commercial engagements are governed by a separate signed agreement.

8. Third-party links

The Website contains links to third-party websites, including Machani Group companies, partners, and external resources. We do not endorse, warrant, or assume responsibility for the content, accuracy, legality, or policies of any linked site.

Your use of third-party websites is at your own risk and is governed by their own terms and conditions. We recommend reviewing the terms and privacy policies of any third-party site before providing personal information or completing transactions.

We are not responsible for any loss, damage, or dispute arising from your interaction with linked websites.

9. Acceptable use

You agree not to use the Website or its content in any way that:

• Breaches any applicable law, statute, or regulation in the UK or any jurisdiction where you reside
• Infringes, violates, or misappropriates any intellectual property right, privacy right, or other third-party right
• Harasses, abuses, defames, threatens, or intimidates any individual or organisation
• Spreads misinformation, hateful content, or material that promotes discrimination or violence
• Interferes with the operation, security, or availability of the Website
• Disrupts the normal experience of other users
• Is inconsistent with the lawful business purpose of the Website

We reserve the right to investigate suspected breaches and may report illegal activity to relevant authorities.

10. Changes to these terms

We may update these terms from time to time to reflect changes in our business, legal requirements, or Website features. Any changes will be posted on this page, and the "last-updated" date will be revised accordingly.

Your continued use of the Website after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you must stop using the Website. We recommend reviewing these terms periodically.

For material changes that substantially restrict your rights, we will use reasonable efforts to provide prior notice where practicable, but we are not obliged to do so.

11. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from or relating to these terms or your use of the Website. Both you and Indivillage agree that the courts of England and Wales are the appropriate forum for resolution of any such dispute.

Nothing in this clause prevents either party from applying for interim relief in any other court of competent jurisdiction.

12. Contact

If you have questions about these terms, would like to report a violation, or wish to request permission to reuse any content, please contact us at: